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Company:  Madewell

Long Island City, NY, US, 11101

Date:  Jul 7, 2021

Brand Creative Operations Associate - Promotions & Paid Digital Marketing

Brand Creative Operations Associate – Promotions & Paid Digital Marketing

Reports to Director of Brand Creative Operations

This position is responsible for an efficient and effective process for Promotions & Paid Digital Marketing within the Brand Creative Operations department. Helping to implement and execute the digital marketing strategy to promote the Madewell website, social media platforms, and other web-based resources.

This individual is integral in maintaining team intercommunication and project timelines for the Brand Creative & Marketing teams. Helping to manage requests; ensuring all workflows run efficiently; communicating and managing expectations; keeping everyone on task, projects on deadline, and handling the day-to-day operational logistics for delivery and agency trafficking of paid & promotional assets.

Must be organized, detail-oriented, and enthusiastic about the Madewell Brand. A motivated, self-starter with excellent judgement and communication skills, and a strong working knowledge of paid marketing assets and digital media.


You’ve got to…

  • Get us – a passion for the brand that shows up in everything you do, everyday.
  • Be a strategic thinker – spend time and energy on what drives the greatest results.
  • Look under rocks, be curious, ask questions and use your smarts to think boldly and do the right thing.
  • Be a team player – cultivate productive relationships with cross-functional business partners.
  • Communicate consistently, with purpose and an understanding of your audience.
  • Be a multi-task master – make quick decisions under tight timelines.
  • Be nimble and comfortable with change.
  • Work independently and take the lead, even when all of the pieces are not in place.
  • Articulate your point of view and have the courage and conviction to stand up for your beliefs.
  • Have a great fashion aesthetic and be all over what’s happening in the industry.
  • Always be on, up for anything and ready to have fun along the way.



We want you to…

  • Support Operations and Brand Creative across various marketing promotional projects and digital marketing campaigns, working with internal cross-functional team members and external partners, to deliver projects successfully, and efficiently.
  • Receive and review all incoming (ongoing and new) Madewell paid digital and promotional initiatives for execution; act as the liaison between creative and marketing teams, collaborating with key stakeholders to obtain current information on projects, and manage expectations.
  • Establish and communicate cross-team responsibilities for proper and timely execution of requests.
  • Facilitate project kick-offs, agendas, status check-ins, recaps, and next steps, managing the development and execution of project requirements and deadlines. Attending Weekly, Monthly and Quarterly Promo meetings to stay up to speed on current and future requests.
  • Responsible for documentation, prioritization, tracking, and monitoring of project needs, promo placements, timing, and changes within the steps of the creative process, ensuring adherence to project defined guidelines, and schedules.
  • Work with Director of Operations to proactively assess and create processes and efficiencies for Madewell’s ever-increasing promotional and digital marketing efforts, facilitating better cross-team collaboration and project outcomes.
  • Work with Brand Creative Operations partners to manage creative team project workloads and identify hot projects and upcoming deliverables.
  • Alert the creative team as well as agency partners to changes in marketing objectives, new information, asset delivery, etc.; flagging potential issues before they occur, problem-solving execution obstacles, reassessing and adjusting schedules as needed.
  • Partner closely with creative project management counterparts - Organic Social, Site, Store, Email - to ensure alignment for paid & promotional efforts between channel timelines, communicate project details, and execute and deliver creative assets.
  • Traffic assets and deliverables across multiple departments, internal & external (agency) stakeholders, gathering disclaimer information, providing updates and securing approvals.



Oh, and by the way, you have/are…

  • Extremely detailed oriented with clear and effective interpersonal communication skills
  • Ability to work independently when required while at the same time operate efficiently in a team dynamic
  • Strong time management skills with experience balancing a high volume of projects and prioritizing work in a fast-paced environment
  • Hands-on experience with Microsoft Office/365 Software (Teams, Excel, Word, etc.), Mac OS, as well as project and task management tools like Airtable, JIRA, Asana, etc. Adobe Suite experience is a plus
  • 2-3 years of experience in a cross-functional project management or creative marketing communications environment with comprehensive knowledge of social and digital landscape.
  • Advertising and Agency experience a plus (but not required)
  • An awareness and understanding of paid marketing assets and creative deliverables
  • Passionate about collaboration and fostering a solution-oriented cross-functional environment 

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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