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Company:  Madewell

Long Island City, NY, US, 11101


Madewell Store Experience Solutions Lead

Lead a team to deliver enterprise solutions for use by Madewell employees and their customers, primarily focused on the Store Experience and Operations groups, Customer Order Management and other functions as appropriate. In partnership with key stakeholders, this individual will be responsible for developing strategies, roadmaps and high-quality information systems as well as driving business results through the success of key business partners and enterprise functions. This will include building and managing a team of product owners/system specialists. The ideal candidate for this role will have demonstrated a passion for inspiring, mentoring, and developing people and delivering services that are scalable, high quality and consistently with reusability in mind. This leader must be a technologist with strong business foundation, proven expertise in improving productivity, driving business partner satisfaction, and maintaining technology and security controls.



  • Facilitate the evolution of the IT Applications organization through the hiring and development of world-class IT professionals.
  • Lead and empower a team of IT specialists to deliver on IT commitments.
  • Partner with functional partners to align business and IT strategies and roadmaps and to drive business success.
  • Partner across Engineering, the CIO organization, and broadly across Madewell to deliver solutions.
  • Uses technical knowledge to anticipate and understand the implications of the latest technologies to communicate and evangelize them to appropriate audiences and to integrate these technologies appropriately into products and programs.
  • Deliver on a portfolio of projects and services enabling multiple teams and their customers in the areas Store Experience and Operations groups, Customer Order Management and other functions as appropriate.
  • Engage and use third-party applications and develop strategic partnerships to complement Madewell technology.
  • Develops short- and long-range product and service strategies and plans. Oversees the execution of operating plans for specified area of responsibility.
  • Mentors, coaches and evaluates the team and develops employees through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
  • Responsible for maintaining culture, setting up recruiting strategies, implementing process to allow scale and, ultimately, establishing Madewell as an IT employer of choice in the industry.



  • Experience leading technology development and integrating enterprise solutions with a focus on Store Experience and Operations groups, Customer Order Management and other functions as appropriate.
  • Deep understanding of store technology and customer order management (OMS)
  • Direct knowledge of and deep experience with Point Of Sale (POS), Credit/Debit, Store Portal, POS Hardware, Payment Devices, Customer Order Management and related technologies for digital and brick & mortar retail businesses
  • Experience understanding customer's business processes/drivers and informational needs.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience managing and leading cross-functional teams.
  • Experience with Enterprise technology systems.
  • At least 5 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
  • Experience with Retail/Apparel or Fashion technology systems integrations



  • Bachelor’s degree with IT focused specialization.
  • 7+ years working experience in hands-on technology delivery roles

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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