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Company:  Madewell

Long Island City, NY, US, 11101


Sr. Associate, Store Communications


  • Perform roll of Gatekeeper for all communication to and from the field to head office.
  • Manage, prioritize, streamline and communicate daily information and direction to all Madewell stores while maintaining consistent brand voice; working in coordination with Merchandising, Planning, Inventory Control, Visual, Loss Prevention, Operations, Finance, IT and Human Resource teams. 
  • Update and oversee Store Intranet and associate app content.
  • Manage Planning Calendar and prioritize store workload.
  • Post materials daily/wkly including, but not limited to: reports, markdowns, promotions, transfers, scan sheets, exclusion lists, incentives, directives.
  • Work in conjunction with Operations team to implement new or updated operational processes and procedures.
  • Liaise with cross-functional departments to assist in the planning and development of monthly and seasonal product training materials to support current & ongoing initiatives.
  • Own creation/execution/awarding of all associate contests, recognition and engagement.
  • Manage store communication inbox (askmadewell) and work with cross functional partners to respond to /resolve issues and questions within 24 hours.
  • Support store initiatives as needed.



  • Bachelor’s degree plus a broad knowledge of Retail Operations; 3-5 years related experience required.
  • Proficiency in Word, Excel, and PowerPoint is also required. InDesign and Photoshop, Illustrator or other graphic programs needed – we will train applicants on these programs if not proficient.
  • Strong written and verbal communication is critical. 
  • Strong interest in Madewell product, fashion and trends.
  • Professional maturity and ease with all levels of company management is needed.




We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Job Segment: Merchandising, Graphic Design, Loss Prevention, Retail, Creative, Security